Privacy Policy

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Privacy Policy

Health Quest EMS, LLC is committed to protecting your privacy and ensuring the confidentiality of your personal information in compliance with HIPAA and industry best practices. This policy outlines how we collect, use, and secure your data.

1. Information Collection

We collect personal information to deliver essential services, including:

• Identifiers: Name, phone number, email, and address.

• Health Data: Medical information as required under HIPAA for healthcare services.

• Payment Data: Credit/debit card details for billing purposes.

2. Use of Information

Your data is used solely to:

• Provide healthcare and emergency medical services.

• Process payments securely.

• Communicate appointment updates or essential notifications.

• Comply with legal and regulatory requirements.

3. Data Protection and Security

Health Quest EMS implements robust security measures to protect your personal information:

• HIPAA Compliance: Safeguards are in place to protect your health data.

• Encryption: All sensitive data, including payment information, is encrypted during transmission.

• Restricted Access: Only authorized personnel can access personal data on a need-to-know basis.

• Monitoring: Security systems are routinely monitored to prevent unauthorized access.

4. SMS Consent and Privacy

If you provide a phone number for SMS communications, we use it solely for service-related updates. We do not share, sell, or transfer your phone number to third parties or affiliates for any purpose.

5. Sharing Information

We do not share or sell your personal data, except:

• To comply with legal obligations.

• With trusted third-party partners for essential services, such as secure payment processing, under strict confidentiality agreements.

6. Data Retention

We retain your personal information only as long as necessary to fulfill legal, financial, and healthcare-related obligations.

7. Your Rights

You have the right to:

• Access, correct, or delete your information as permitted by law.

• Request details regarding how your data is used.

• Opt out of non-essential communications.

8. Policy Updates

Health Quest EMS, LLC reserves the right to update this policy. Updates will be communicated through our website or other appropriate channels.

9. Contact Us

For questions or concerns about your privacy, contact:

Health Quest EMS, LLC

Phone: (713) 787-5455 

Email: info@healthquestems.com

Address: 16321 Loch Katrine Ln D10 Houston TX 77084

We are committed to safeguarding your personal information and maintaining your trust.